Wanna collect your order in Stockholm rather than pay for shipping? No problem – just pick the pickup option at checkout. Please note you need to arrange a pickup time with us in advance and it's not possible to pick up your order without an appointment.
WHERE IS MY ORDER?
Orders are usually shipped out within 5 working days (often a lot quicker) if the item you’ve ordered is released (if you order multiple items and one is a pre-order all items will be sent out when the pre-order is ready). Make sure you’ve not ordered a pre-order item (pre-orders are usually shipped out 1-2 weeks before the official release date) and that you’ve entered your address correctly when ordering – if you’ve entered the wrong or incomplete address and the package has already shipped out the only thing we can do it wait until its returned to us and re-send.
Standard shipping times are 1-2 work days in Sweden, 3-10 work days in Europe, 5-15 work days outside of Europe, but packages usually arrive a lot quicker than that.
CAN I GET A TRACKING NUMBER?
Make sure to pick the shipping option that includes tracking for your territory at checkout - after you’ve placed your order there’s nothing we can do to add tracking.
I’D LIKE TO CHANGE OR CANCEL MY ORDER
Please reach out to us at firstname.lastname@example.org (if you’ve already received a shipment notification it’s too late, check the returns section instead).
MY RECORD IS BENT/BROKEN
Please get in touch with us using the form below (and provide pictures of the damaged product) and we’ll send out a replacement copy ASAP.
If you’d like to return something you’ve got 14 days from the day you receive the package to notify us that you’d like to return it and be refunded.
Unless arrangements are made with us due to a faulty product, you cover the cost of the return. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
Please note that we can only refund you AFTER the product has returned to us (in original condition).